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Privacy Policy

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Cosmic Car Care, located in East Flanders, Belgium, is responsible for the processing of personal data as shown in this privacy statement.

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1. Controller for the processing of personal data

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2. Personal data we process

Cosmic Car Care processes your personal data because you use our services and/or because you provide them to us yourself. Below you will find an overview of the personal data we process:

  • First and last name

  • Address details

  • Phone number

  • Email address

  • Internet browser and device type

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3. Special and/or sensitive personal data

Our website and/or service does not intend to collect data about website visitors who are under 16 years of age unless they have consent from parents or guardians. We advise parents to be involved in their children's online activities to prevent data collection without parental consent. If you believe that we have collected personal information about a minor without permission, please contact us at info@cosmic-car-care.be so that we can remove this information.

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4. Purposes of data processing

Cosmic Car Care processes your personal data for the following purposes:

  • Processing your payment

  • Sending our newsletter and/or advertising brochure

  • Informing you about changes to our services and products

  • Delivering goods and services to you

  • Analyzing your behavior on the website to improve the website and tailor the offering of products and services to your preferences. Cosmic Car Care also processes personal data when we are legally obligated to do so, such as data needed for our tax return.

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5. Automated decision-making

Cosmic Car Care does not make decisions based on automated processing that may have (significant) consequences for individuals.

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6. Retention period of personal data

Cosmic Car Care does not retain your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. The retention periods vary depending on the category of personal data.

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7. Sharing personal data with third parties

Cosmic Car Care only provides your personal data to third parties if necessary for the performance of our agreement with you or to comply with a legal obligation.

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8. Cookies and similar technologies

Cosmic Car Care uses technical, functional, and analytical cookies that do not infringe on your privacy. These cookies are necessary for the technical operation of the website and your ease of use. You can opt out of cookies by setting your internet browser to not store cookies anymore.

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9. Your Rights Regarding Personal Data

You have the right to access, correct, or delete your personal data. You can also revoke any consent you have given for the processing of your personal data by Cosmic Car Care or object to the processing of your personal data by Cosmic Car Care. Additionally, you have the right to data portability. This means that you can request us to send the personal data we hold about you in a computer file to you or another organization mentioned by you.

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10. How to Exercise Your Rights

You can submit a request for access, correction, deletion, data transfer of your personal data, or request for the withdrawal of your consent or objection to the processing of your personal data by sending an email to cosmic-car-care@hotmail.com. To ensure that the request for access is made by you, we ask you to include a copy of your identity card with the request. Please black out your photograph, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) in this copy to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

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11. Lodging Complaints

Cosmic Car Care also wants to point out that you have the option to file a complaint with the national supervisory authority, the Data Protection Authority.

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12. Security of Personal Data

Cosmic Car Care takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or via info@cosmic-car-care.be.

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